Problem with Chromis download

[Titeufcc]

Hello
Sorry for my english...

It's impossible to download data with Chromis...
The log :
00:00:000 INFO: 2021-09-29 07:29:39
00:00:000 INFO: Libdivecomputer version: 0.8.0-devel (75f260a941db39b111e7c01a78915520e2cf9bb9)
00:00:001 INFO: Diving Log version: 6.0.22.1
00:00:002 INFO: Windows version: Windows 10 ( | Build 22000), 6.3.22000
00:00:003 INFO: OnlyNewDives=True, FingerprintAvailable=False, LastDiveDate=06/05/2016 16:18:00
00:00:003 INFO: Start download (Serial): Scubapro Chromis
00:00:005 INFO: Open: name=COM3
00:00:006 ERROR: Accès refusé (5) [in serial_win32.c:326 (dc_serial_open)]
00:00:006 INFO: Open: name=COM3
00:00:008 ERROR: Accès refusé (5) [in serial_win32.c:326 (dc_serial_open)]
00:00:017 ERROR: DC_STATUS_NOACCESS

Please Help...

[divinglog]

DC_STATUS_NOACCESS means usually another application is blocking the COM port, so make sure to close any other dive software or you've selected the wrong COM port.

Kind regards,
Sven

[Titeufcc]

OK
I'm testing.
But I have already tried the change of com port.
Thank you.

[divinglog]

It is possible that the driver is not installed correctly or working. In this case no COM port is created. Make sure to check Windows device manager to see if the interface is showing up when it is connected. You can also see the correct COM port there or and yellow exclamation mark if there is a problem. Make also sure the download is working with the manufacturer software.